We combine best practices for change management coupled with project, risk, release and deployment management processes. This grouping of inter-related functions is used to manage the origination of an incident, (fault, change request or issue) through remediation, testing and deployment into the production environment. The resulting benefit for our customer is that changes to your application are prioritized and released on a predictable schedule and that the resulting application is stable. We follow a well-defined and scalable maintenance process to ensure that the focus is as much on preventive maintenance as on corrective support.